The existing loyalty platform was decommissioned by Q1 2025, with no system ready to continue reward operations.
ExxonMobil Unnati Mechanic Loyalty App
ExxonMobil Mechanic Loyalty Platform
Transforming the Automotive Aftermarket Ecosystem With a Mobile Loyalty Platform.
Industry
Automotive Lubricants & Aftermarket Distribution
Market Ecosystem Scale
3.25 lakh mechanics 50,000+ retailers 1M+ mobile app downloads
Our Contributions
Platform Architecture Mobile & PWA Development Loyalty & Coupon System Automated Rewards Engine E-KYC & Compliance Fraud Detection Cloud Platform Engineering
ExxonMobil Unnati's Mechanic Loyalty Platform Success Story
Kombee partnered with Edenred to develop the Unnati loyalty platform for ExxonMobil's mechanic ecosystem in India. ExxonMobil's downstream business depends on a network of 3.25 lakh mechanics and 50,000 retailers; the people who directly influence which products end customers buy. For years, there was no reliable infrastructure to track, engage, or reward this network. Kombee was engaged as the technology development partner, within Edenred's platform environment, to build the system that changed that.
The Challenges
Building a platform for such a large and diverse user base came with several key challenges
The brand faced several challenges:
The Solution
Building a Secure, Scalable, and Multilingual Loyalty Platform for Mechanics Across India
A scalable digital platform built to simplify mechanic engagement through multilingual access, real-time coupon validation, secure payouts, and a cloud-native architecture designed for performance, transparency, and fraud prevention.
01
Multilingual Interface & Simplified Access
Regional Language Support & Accessibility
Mechanics across India can use the app in their own language — English, Hindi, Kannada, Malayalam, Marathi, Tamil, or Telugu.
Passwordless Login & Simplified Workflow
An 8-digit OTP login replaced passwords entirely, removing the most common barrier to adoption among field users. A single Home Page with two clear tabs, Submit Coupon and Add Bank Details, kept the daily workflow simple and consistent.
01Multilingual Interface & Simplified Access
02
Native Mobile, PWA & Web Admin Delivery
Native Apps & Extended Access via PWA
Native Android and iOS apps, listed on both major app stores, gave mechanics a reliable dedicated experience on their primary devices. A Progressive Web App extended access to users without requiring an app download.
Web Admin Panel for Programme Visibility
A responsive Web Admin Panel gave DSRs and distributors the programme visibility they had never had before.
02Native Mobile, PWA & Web Admin Delivery
03
Loyalty & Coupon Management
Real-Time Coupon Validation & Earnings Transparency
Mechanics scan a QR code or enter a 12-digit code; points are validated and credited in real time against the Coupon Master. Transaction history shows daily and monthly earnings and redemptions, giving mechanics full transparency over their rewards.
Flexible Payout Switching
A Payout Swap feature lets users switch between UPI and bank account without support intervention. An LSR (Scan-Only) profile type allows fraud investigators to scan codes without allocating points.
03Loyalty & Coupon Management
04
Performance & Scalability Engineering
Fast Performance & Response Time
Static pages load in under 1 second; all functional requests resolve within 4 seconds.
High Scalability & Reliable Uptime
The platform sustains 1,000 concurrent users per minute and absorbs spikes up to 2,000. 99.5% API uptime is maintained on Edenred Azure Cloud, backed by pre-launch VAPT clearance.
04Performance & Scalability Engineering
05
Compliance, E-KYC & Data Security
Secure API & Automated E-KYC Compliance
All API traffic is protected by OAuth 2.0 and AES encryption. E-KYC — PAN verification and Aadhaar upload, is triggered automatically at the ₹2,000 payout threshold, with a secondary cap at ₹16,000.
Automated Taxation & Security Validation
TDS is calculated and applied automatically: 10% for verified users, 20% for unverified. The platform passed full VAPT before go-live on Edenred Azure Cloud.
All API traffic is protected by OAuth 2.0 and AES encryption.
05Compliance, E-KYC & Data Security
06
Fraud Detection & Prevention Controls
Coupon Validation & Usage Restrictions
A 40-day inactive period is enforced on all new coupon codes before they can be submitted. Weekly scan limits, set at 75 coupons per user, flag and restrict abnormal activity. Weekly scan limits, set at 75 coupons per user, flag and restrict abnormal activity.
Identity Verification & Secure Transactions
An LSR profile enables fraud investigation without affecting point balances. AuthBridge's 80% name-match algorithm auto-approves PAN and Aadhaar only where identity is sufficiently verified. Penny Drop validation confirms every bank account before a transfer is initiated.
06Fraud Detection & Prevention Controls
07
Cloud-Native Architecture & Agile Delivery
Scalable Cloud-Native Infrastructure
The platform is fully Cloud Native on Edenred Azure Cloud; built to scale without re-engineering as the programme grows.
Agile Delivery & Real-Time Insights
A 2-week Agile sprint model allowed continuous delivery and kept the go-live on track against the hard Q1 2025 deadline. Embedded PowerBI dashboards give ExxonMobil's teams live programme data without leaving the platform.
07Cloud-Native Architecture & Agile Delivery
01
Multilingual Interface & Simplified Access
Regional Language Support & Accessibility
Mechanics across India can use the app in their own language — English, Hindi, Kannada, Malayalam, Marathi, Tamil, or Telugu.
Passwordless Login & Simplified Workflow
An 8-digit OTP login replaced passwords entirely, removing the most common barrier to adoption among field users. A single Home Page with two clear tabs, Submit Coupon and Add Bank Details, kept the daily workflow simple and consistent.
01Multilingual Interface & Simplified Access
02
Native Mobile, PWA & Web Admin Delivery
Native Apps & Extended Access via PWA
Native Android and iOS apps, listed on both major app stores, gave mechanics a reliable dedicated experience on their primary devices. A Progressive Web App extended access to users without requiring an app download.
Web Admin Panel for Programme Visibility
A responsive Web Admin Panel gave DSRs and distributors the programme visibility they had never had before.
02Native Mobile, PWA & Web Admin Delivery
03
Loyalty & Coupon Management
Real-Time Coupon Validation & Earnings Transparency
Mechanics scan a QR code or enter a 12-digit code; points are validated and credited in real time against the Coupon Master. Transaction history shows daily and monthly earnings and redemptions, giving mechanics full transparency over their rewards.
Flexible Payout Switching
A Payout Swap feature lets users switch between UPI and bank account without support intervention. An LSR (Scan-Only) profile type allows fraud investigators to scan codes without allocating points.
03Loyalty & Coupon Management
04
Performance & Scalability Engineering
Fast Performance & Response Time
Static pages load in under 1 second; all functional requests resolve within 4 seconds.
High Scalability & Reliable Uptime
The platform sustains 1,000 concurrent users per minute and absorbs spikes up to 2,000. 99.5% API uptime is maintained on Edenred Azure Cloud, backed by pre-launch VAPT clearance.
04Performance & Scalability Engineering
05
Compliance, E-KYC & Data Security
Secure API & Automated E-KYC Compliance
All API traffic is protected by OAuth 2.0 and AES encryption. E-KYC — PAN verification and Aadhaar upload, is triggered automatically at the ₹2,000 payout threshold, with a secondary cap at ₹16,000.
Automated Taxation & Security Validation
TDS is calculated and applied automatically: 10% for verified users, 20% for unverified. The platform passed full VAPT before go-live on Edenred Azure Cloud.
All API traffic is protected by OAuth 2.0 and AES encryption.
05Compliance, E-KYC & Data Security
06
Fraud Detection & Prevention Controls
Coupon Validation & Usage Restrictions
A 40-day inactive period is enforced on all new coupon codes before they can be submitted. Weekly scan limits, set at 75 coupons per user, flag and restrict abnormal activity. Weekly scan limits, set at 75 coupons per user, flag and restrict abnormal activity.
Identity Verification & Secure Transactions
An LSR profile enables fraud investigation without affecting point balances. AuthBridge's 80% name-match algorithm auto-approves PAN and Aadhaar only where identity is sufficiently verified. Penny Drop validation confirms every bank account before a transfer is initiated.
06Fraud Detection & Prevention Controls
07
Cloud-Native Architecture & Agile Delivery
Scalable Cloud-Native Infrastructure
The platform is fully Cloud Native on Edenred Azure Cloud; built to scale without re-engineering as the programme grows.
Agile Delivery & Real-Time Insights
A 2-week Agile sprint model allowed continuous delivery and kept the go-live on track against the hard Q1 2025 deadline. Embedded PowerBI dashboards give ExxonMobil's teams live programme data without leaving the platform.
07Cloud-Native Architecture & Agile Delivery
Core Screen
Essential screens powering the partner experience.
The results
A measurable transformation in user engagement, operational efficiency, and program scale.
Built on a mobile-first approach, the platform delivers seamless user experiences while enabling scalable growth. It ensures high performance, reliability, and nationwide accessibility for mechanics and users alike.
1M+
Downloads
60,000+
Active Daily Users
150,000+
coupon scans
$150 M+
Coupon Redemptions
99.5%
API uptime
All-India Access
Mechanics across India
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Client Testimonial
What ExxonMobil Had to Say About Us
The Unnati platform launch was met with enthusiastic approval from all stakeholders across our mechanic network and sales organisation. By integrating simple yet highly effective features, Kombee completely transformed our loyalty programme's operational workflow, driving significant improvements in both mechanic engagement and measurable business results. The development team's prompt assistance and unwavering commitment to delivering on time; against a hard decommissioning deadline; were truly exceptional. Their cloud-native mobile and web solutions not only streamlined our reward and compliance processes but also created a seamless, multilingual experience for mechanics across India. We are confident that Unnati will be a groundbreaking asset in the automotive lubricants sector, setting a new benchmark for partner engagement and driving continued brand loyalty.
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